In advance of Friday's home opener, all personnel are reminded that season-opening night traditionally draws the arena's highest early-season attendance, and staffing has been increased accordingly. All badge and credential holders, including sub-level maintenance and facilities staff, will be subject to visual ticket/badge verification at all access points for the duration of the event. Effective this event forward, verification will include name matching against the current facilities roster.

Staff without a name on file should direct questions to their department supervisor prior to the event. Facilities appreciates everyone's patience during the transition to the new system.

This bulletin is reissued periodically for staff awareness. Please review.

An unidentified individual has been observed operating in the arena sub-level for an extended, undetermined period. Subject is not an employee, contractor, or vendor of this facility. Subject is not affiliated with the Pittsburgh Penguins organization. Subject is not, to the best of our knowledge, a government employee of any kind, despite subject's own claims to the contrary.

Known Behavior

• Subject refers to the ice resurfacer as "the asset" and has appointed himself its sole guardian.
• Subject may approach staff, including ice crew, and request identification or credentials. Subject has no authority to make this request.
• Subject responds to "Custodian." Do not confirm or deny this is his name, as we do not know his name.
• Subject has been observed maintaining a personal log and submitting internal requisition forms (Form R-104, Form DD-1351-2) to no office that exists within this organization.

Staff Guidance

• Do not engage subject regarding "clearance," "credentials," or "asset status." He will ask. You are not required to answer.
• Do not attempt to remove subject from sub-level areas. Eleven prior removal attempts have self-resolved with subject's return within 24–72 hours.
• If encountered, treat as you would any other fixture of this building. Report sighting to Facilities for our records only.
• If provoked, respond to hostility by telling him, "Don't be a jagoff." If this does not work, offer him a hot pierogi from the concession staging area. Subject will de-escalate immediately and become compliant.
• Do not provide subject with beer. This has been requested. The answer remains no.

Subject is considered low-risk and non-hostile. Subject is, as far as we can tell, just very committed. Subject has significantly reduced the maintenance and cleaning cost of the Zamboni and sub-level areas.

This bulletin will be reissued as needed.